An In-House Training Course

Who’s in charge – you or your in-box..?

with Email Expertise

 Course outline

Today's communications technology makes it easier to keep in touch and to send messages and documents in ever greater quantities. But electronic communication requires new skills to make this technology more interactive and effective, more like a face-to-face conversation.

This half-day workshop examines why we must handle e-mail with care as it challenges our productivity, creates conflict and controls our workday. The course will provide strategies and solutions on how to: save time, not waste time; how to compose messages that get results and build relationships; how to compose e-mails people look forward to reading; and how to avoid common email mistakes.

Workshop Content

Understanding How Communication Works:

• Examining the art of good communication so your message is understood
• Applying these skills to make the most of one-way messaging
• Learning when e-mail is the right medium for the message

Managing Your Inbox:

• Creating an e-mail filing system to help eliminate e-mail overload
• Processing shortcuts and using the tools to manage your messages quickly and efficiently
• Applying time management strategies to increase productivity
• Replying options and etiquette to prevent misunderstandings
• Saving time by clarifying and questioning

Composing e-mail that Gets Results:

• Applying structure to create professional messages that will enhance your credibility
• Opening and closing techniques to make your message more interactive and build support
• Formatting techniques for a clear and concise message that is easy to read and to the point
• Composing subject lines that sell your message, get results and create a memorable first impression

Appealing to Communication Preferences:

• Understanding your audience by quickly identifying communication preferences
• Make your message appeal to all communication styles
• Adding persuasion and a personal touch

This course can be added to to meet the needs of your company or organisation

Course Leader

Andy Langler